Best Rate Guarantee: FAQs

What's so special about the LasVegas.com Best Vegas Rate Guarantee?
LasVegas.com is so sure that our rates are the best around that we're putting it in writing. As a LasVegas.com customer you know that if you book your room through us and then find a better rate publicly available on another Web site within 24 hours, we'll give you double the difference back, up to $150.

How does the LasVegas.com Best Vegas Rate Guarantee Work?
Here's an example:
--After reading the LasVegas.com Best Vegas Rate Guarantee Terms & Conditions, you book a one-night stay through LasVegas.com for a rate of $110.
--While searching the Internet you find a room rate of $100 on another publicly viewable Web site for the same night, same room type, same hotel and for the same number of guests.
--You notify LasVegas.com by filling out and submitting the LasVegas.com Best Vegas Rate Guarantee online alert, including your booking details, within 24 hours after booking your original reservation through LasVegas.com.
--If a LasVegas.com reservation specialist confirms that:
a) the competing rate you have cited is publicly available, bookable and is priced lower than any available LasVegas.com rate, and;
b) confirms your LasVegas.com reservation, then;
c) the LasVegas.com reservation specialist will give you double the difference back, up to $150. In this example, you would get $20 back! You will be notified, and your credit card will be credited the difference. (Math will differ depending on cited room rate. Up to $150 total refund.)
It's that simple!

See the Terms & Conditions for more details.

If I find a lower rate within 24 hours after I've booked with LasVegas.com, what should I do?
Simply fill out the LasLasVegas.com Best Vegas Rate Guarantee online alert. During normal business hours (Monday through Friday from 9 a.m. to 5 p.m. PST), you should expect a response within two business days.

If my claim is confirmed, how long will it take to adjust my rate?
The LasVegas.com reservation specialist will call or e-mail you with your new rate within two business days. If your online alert is sent outside normal business hours (Monday through Friday from 9 a.m. to 5 p.m. PST), it will be processed within the next two business days. Your new rate is not effective until you receive notification from LasVegas.com.